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SoftBank Corp. (SOBKY)
- Reuters
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices. "We are working on the development of a solution that can convert the customer's voice into a calm conversational tone and deliver it to our workers using AI-enabled emotion recognition and voice processing technology," SoftBank said in a press release on Wednesday. "With this solution, we aim to maintain good relationships with customers through sound communication while ensuring the psychological welfare of our workers."
- Yahoo Finance UK
Stocks to watch this week: Burberry, Vodafone, BT and Walmart
Earnings preview of key companies reporting this week and what to look out for.
- Zacks
Mastercard (MA), SoftBank Partner for Better Decision-Making
Mastercard (MA) and SoftBank Corp. team up to bring Test & Learn, a cutting-edge predictive analytics platform, to Japan, empowering businesses with data-driven insights for remarkable success.
