Yahoo Finance Stop focusing on the AI drama, says OpenAI chairman and startup cofounder Bret Taylor
The AI world feels like high school right now. But Bret Taylor, the OpenAI chairman and cofounder of new chatbot startup Sierra, says you should ignore that.
“You can get caught up in the moment of the melodrama of it all,” he told Fortune’s editor-at-large Michal Lev-Ram at the Fortune Brainstorm Tech dinner in San Francisco this week. “Zoom out, and we’re going to be in this period where we’re investing in infrastructure at a pace that no one’s seen before. The smartest minds in the world are all working on the same problem, and every company is trying to figure out their strategy at the same time.”
That cafeteria drama Taylor referenced included Microsoft shocking the tech world this week by hiring Inflection cofounder Mustafa Suleyman as chief of Microsoft AI (Inflection’s future is uncertain). Around the same time, news leaked that Apple, widely considered to be behind in the AI race, is considering partnering with frenemy Google by integrating its Gemini artificial intelligence engine into iPhones.
The chatter sounds a lot like adolescents gossiping about who’s dating who.
Oh, by the way, Taylor was involved in one of the biggest tech dramas in the last year. He was recruited to be OpenAI’s chairman after a certain nasty breakup between the company’s board and CEO Sam Altman that threatened to implode the business. At the time, Taylor said his tenure at OpenAI would be temporary. On stage, he confirmed it, but said there’s no end date other than when OpenAI is in a “stable state.”
In any case, Taylor says he spends most of his time these days focused on Sierra, which he cofounded with ex-Googler Clay Bavor, who was also at the Brainstorm Tech dinner. The two met nearly two decades ago while working as associate product managers at Google and reconnected last year after Taylor left his position as co-CEO of Salesforce. A year ago today, they created Sierra, whose customers now include WeightWatchers, SiriusXM, and audio equipment maker Sonos.
Taylor sees conversational AI as the next step in a long evolution of technology benefiting corporate customers. Thanks to the dotcom bubble and widespread adoption of the internet, “every company has a website,” he said. “With the birth of social media, most companies had a profile page. Now that computers can actually understand what we’re saying, every company is going to need their own AI agent.”
As with all startups and all AI, there are kinks to work out. At one point in building the technology, the cofounders created a test in which their bot messaged with another AI bot that simulated a customer. Taylor and Bavor left for lunch and returned to find the two bots profusely thanking the other over a string of 2,000 messages because they didn’t know how to say goodbye, the cofounders told Fortune.
“It turns out you need to give AI a goal to stop,” Taylor said.
And so you know I’m not a bot, I’ll sign off with just one "thank you for reading."
Also, if you’re interested in attending the Fortune Brainstorm Tech conference in Park City, Utah, July 15-17, you can find information here.
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The rest of today's Data Sheet was written by David Meyer.
This story was originally featured on Fortune.com
