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Utilities Singapore: SP Services Hotline and 3 Steps to Set up Your SP Utilities Services (2023)
If you plan to open a Singapore Power (SP) utilities account, this guide is for you. Whether it’s for a new home or an HDB rental flat, opening your SP utility account is one of the first steps to take when moving in, even if you don’t choose to go with SP as your electricity provider.
Your SP utility account tracks all three basic utilities (i.e. water, electricity, and gas), so you won’t need to apply separately with Public Utilities Board (PUB) Singapore or City Gas. However, if after setting up your SP services utility account, you wish to switch to a private electricity retailer, you will have to sign up again separately.
Note: In Q2 2023, consumers will pay less for electricity as the tariff in Singapore will decrease by an average of 5.4%, from 28.95¢ to 27.43¢ per kilowatt-hour.
SP Utilities Singapore: How To Open and Apply For an Account Online
Opening an SP utilities account online is the easiest way to set up your account, but you can also head to either one of the customer service centres (see below) if you prefer to have someone help you out. Do plan to open your SP utilities account in advance though, as it takes approximately two weeks to turn on the supply.
To open your SP services account, make sure you prepare the following documents:
Proof of occupancy of your home, such as a Tenancy Agreement/property tax slip
A copy of your IC or FIN (both front and back)
A signed and completed application form for SP services utility account (for in-person applications)
1. Set Up Your SP Utilities Singapore Account Online
Head to either the SP services website or the SP utility app
On the website: Click on ‘Open Utilities Account’ and ‘Residential – Domestic’
On the app: Go to ‘Explore’ and ‘Open Utilities’
Then, fill up your personal details, and address and also indicate whether you need a gas supply
You will need to upload photos of your NRIC or FIN and may need to attach property ownership and/or tax documents
Singaporeans can log in using MyInfo with your SingPass to save the hassle of submitting their NRIC or FIN copies
Set Up Your SP Utilities Singapore Account In-person
Sign and complete the application form for your utility Account
Prepare the required documents: Proof of occupancy of your home, and a copy of your IC or FIN
Head to an SP Services customer service centre
A customer service representative will guide and take you through the rest of the process
SP Services Customer Service Centre
Information | HDB Hub customer service centre |
Address | 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, S310490 |
Opening hours | Mon to Fri (8:30am to 6pm) |
2. SP Services Security Deposit Amount
Setting up an account with the SP Group will require a security deposit. The SP services deposit amount is used to cover any outstanding upon the termination of the lease. If there is no outstanding or there is a balance, the monies will be refunded upon termination.
To terminate your SP services, you can either:
Do the SP services termination via the SP Utilities App (enter your SP services log-in details)
Email the SP services termination form to SP services at spsupply@spgroup.com.sg
Walk in and terminate it at the SP services customer service centre (see table above)
SP Group Deposit for Singapore Citizens and Permanent Residents
Housing type | SP deposit for GIRO customers | SP deposit for non-GIRO customers |
1-room and 2-room HDB flats | $40 | $60 |
3-room, 4-room, and 5-room HDB flats | $70 | $100 |
HDB executive apartments, Housing and Urban Development Company (HUDC) flats, and terrace houses | $100 | $150 |
Condominiums, semi-detached houses, and private apartments | $150 | $250 |
Bungalows, penthouses, and townhouses | $250 | $400 |
SP Group Deposit for Non-Singaporeans and Non-Permanent Residents
Type of houses | SP Deposit for GIRO customers | SP Deposit for non-GIRO customers |
1-room and 2-room HDB flats | $80 | $120 |
3-room, 4-room, and 5-room HDB flats | $140 | $200 |
HDB executive apartments, Housing and Urban Development (HUDC) flats, and terrace houses | $200 | $300 |
Condominiums, semi-detached houses, and private apartments | $300 | $500 |
Bungalows, penthouses, and townhouses | $500 | $800 |
3. Track the Progress of your SP Utilities Application
The SP services app is your best friend. It tracks everything including the progress of your application.
Homeowners moving into new BTO or new SBF flats may skip this part as turn-on appointments are not required as the electrical and water supply for BTO flats is turned on before you move in.
For HDB resale flats, condos, and all other residential properties, the account holder or a representative must be present during the turn-on appointment. SP services technicians are required to visit your home for a safety inspection before SP utilities can turn on your supply.
How to Pay Your SP Utilities Singapore Bill
You can pay your electricity bill via:
GIRO
Credit card
SP app
AXS machines and/or app
Internet banking
SP services centre
SingPost offices
7-Eleven stores
As seen above, there are many straightforward ways to pay your SP utilities bill.
1. GIRO
GIRO payment is pretty straightforward; simply print and fill up the GIRO form and send it via mail. Or if haven’t already, set up a GIRO account via your online banking account.
2. Credit Card
To get the most bang for your buck, we recommend doing recurring bill payments through the SP Utilities mobile app with a debit/credit card.
3. AXS
Pay your SP utility bill at any AXS Machine. Simply scan the barcode on your bill statement and pay via NETS or your credit card.
You can also pay via the AXS mobile app, which you can pay with eNETS, NETSPay, DBS PayLah!, credit/debit card, OCBC Pay Anyone or Diners Club cards. Simply select “Bills” at the main menu and follow the on-screen instructions.
4. iBanking
This is only available for DBS and POSB users. Log in to your online banking account. Under “Bills”, select/type “SP Services”. Then enter/scan the bill reference number before paying.
5. SP Services Customer Service Centre, Post Offices, or 7-Eleven Stores
Prefer a more traditional way? Head to the SP services customer service centre and make your payment via cash, credit card, NETS, and cheque. You can also pay at any post office or 7-Eleven store with cash, NETS, and cash card.
We hope this has helped you with your SP services online application. Want to go green? Sign up with these electricity providers in Singapore.
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