Yahoo Finance Singtel is first telco in Singapore to launch Zoom's newest communications solutions for enterprises
As at 12.23pm, shares in Singtel are trading flat at $2.45.
Singapore Telecommunications (Singtel) has become the first telco in Singapore to launch Zoom Video Communications’ latest communications solutions for enterprises.
The new Zoom applications are said to help enhance customer service delivery and operational efficiency, and support the overall digital transformation of enterprises.
Several new solutions will be added to Singtel’s suite of 5G and unified communications offerings. These services will be progressively made available to enterprises. This will start next month with Singtel’s Zoom Phone connector where phone calls can be made from fixed lines to Zoom meetings.
Other solutions include Zoom One, which encompasses team chat, phone, whiteboard, meetings, rooms, workspace reservation, and more, amid the rising demand for hybrid working and team collaboration.
Zoom will also be integrated into Singtel’s Communications Platform-as-a-Service (CPaaS), a cloud-based infrastructure that enables capabilities such as voice, video and messaging to interoperate with business.
More apps such as Zoom Contact Center, Zoom Virtual Agent and Zoom IQ will be available in the future, says Singtel.
“With the addition of Zoom’s suite of new innovations to our comprehensive UC portfolio, Singtel Paragon’s multi-access edge compute (MEC) capabilities and marketplace of advanced 5G solutions and applications, as well as Singtel’s CPaaS, enterprises will be able to develop more innovative applications and provide timelier and value-added services to their customers, more seamlessly and cost-effectively,” says Lim Seng Kong, managing director, Singtel Enterprise Business.
“We look forward to our continued partnership with Zoom to help enterprises accelerate their digital transformation and achieve their business growth ambitions,” he adds.
“Organisations in Singapore are looking for a flexible, secure and reliable communications platform to consolidate their workflows, drive greater efficiency and deliver more seamless customer experiences. Zoom’s relentless commitment to innovation with a communications platform that works seamlessly makes us the right choice for Singtel,” says Ricky Kapur, head of Asia Pacific (APAC), Zoom.
“We are excited to partner with Singtel to empower organisations in today’s challenging business climate and unlock new industry innovations across healthcare, education, banking and more. Innovation done right is key to resilience and growth, and we look forward to providing enterprise customers the communications technology and expertise they need in their digital transformation journey,” he adds.
Singtel is one of the network providers for Zoom’s cloud-based communication services in Asia Pacific. As part of the ongoing partnership, Singtel and Zoom will also be exploring high resolution streaming solutions via Singtel Paragon.
As at 12.23pm, shares in Singtel are trading flat at $2.45.
See Also:
Click here to stay updated with the Latest Business & Investment News in Singapore
Get in-depth insights from our expert contributors, and dive into financial and economic trends
