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PropertyGuru Agent Ratings and Reviews: How to Find A Trusted Property Agent in Singapore
It may not be compulsory to hire a property agent in Singapore, but whether you’re looking to buy, rent or sell your home, chances are, you’ll need the help of one for your property transaction. How do you find a suitable property agent? By taking a look at property agent reviews.
If you’re selling or leasing out your home, an agent can help you list your property on various platforms (like PropertyGuru!), advertise it via various channels, and coordinate viewings for interested buyers. If you’re buying or renting a home, an agent can help you search for suitable properties that check all your boxes. In exchange, they earn a small cut from the transaction.
To guide those in search of a trusted property agent can make use of the Agent Ratings and Reviews feature on our platform.
How to Find A Trusted Property Agent in Singapore: Property Agent Review
With the PropertyGuru Agent Ratings and Reviews feature, users can leave ratings and reviews for agents they have worked with.
To search for an agent, visit our ‘Find Agent’ page. There, you can browse agents based on their expertise, either by region or property type. For example, if you’re looking for an HDB resale flat in Queenstown, you might filter for agents specialising in HDB flats in District 3.
On their profile page, you will find the property agent’s key information, such as their name, title, CEA registration number and agency license number. You will also see how many years they’ve listed on PropertyGuru, how many active property listings they have, and their reviews and ratings.
If you’re new to property seeking or selling and are not sure where to start, our platform can guide you to finding a trusted agent for your needs.
Each rating will be out of five stars. Users leaving the feedback can also write a short review, and rate the property agents based on service quality, knowledge and expertise, marketing and negotiation skills and reliability.
PropertyGuru and OrangeTee Partnership for Agent Reviews
Did you know: you can also view the ratings and reviews of OrangeTee & Tie (OrangeTee) agents, directly from OrangeTee’s in-house review portal on the PropertyGuru website? This partnership with OrangeTee allows PropertyGuru users – like yourself – to better assess agent competency and service standards.
Andrew McGlinchey, VP of Product for PropertyGuru Marketplaces comments: “Finding a home is one of the most high-stakes decisions most of us make, and the right agent is a critical partner in doing so. When home seekers come to PropertyGuru, our mission is to help them make confident property decisions. So when a home seeker can enjoy transparency and trust about agents, it helps the entire ecosystem thrive.”
Ratings and reviews of property agents are the most important factors homeowners and home seekers consider when choosing an agent to work with. Associate Professor Muhammad Faishal Ibrahim, Minister of State (MOS), Ministry of Home Affairs and Ministry of National Development adds that this MOU between PropertyGuru and Orangetee, as announced on 29 September 2023, “facilitates the sharing of consumer reviews across their digital platforms”.
“It marks a progressive stride towards enhancing transparency regarding the performance of property agents’ services to their clients. These reviews complement the information on past transactions completed by property agents, which is available on the CEA Public Register, empowers property consumers with a comprehensive perspective, enabling them to make a more informed choice when choosing a property agent,” said Associate Professor Muhammad Faishal Ibrahim.
How to Leave A Rating for Your Property Agent
If you’re a property owner who has worked with an agent to sell or lease out your property, we highly encourage you to spare two minutes to leave a review and rating. The same goes for property seekers who have enquired about a property and were serviced by an agent.
Granted, there is no ‘benefit’ for you to do so if you’ve already completed your transaction, however, it greatly helps others who are searching for a reliable agent. It’s all in the spirit of community!
Ways to leave an agent rating and review:
Directly via the agent’s profile page
Via the agent contact card on their listing pages
Through email or notifications (after you enquire about a property)
Contact your agent to request a review link that will land you directly on the agent review form.
As mentioned above, you will get to write a short review, and if you have a bit more time to spare, add separate ratings for service quality, knowledge and expertise, marketing and negotiation skills and reliability. If you’re unsure of how to rate the agent, you may click the small ‘i’ icon for more information.
A New Way to Rate Agents and Leave Property Agent Reviews on PropertyGuru
From 12 October 2023 onwards, you will also be able to leave reviews and rate agents from the “My Enquiries” page on the PropertyGuru website. Under the ‘Enquiries’ tab, you’ll be able to view the representing agent’s profile for listings you have left an enquiry on. All you have to do is to click on “Rate Agent” and you can begin leaving your review.
Here’s what it looks like:
How to Leave Agent Reviews: Respecting Community Guidelines
Of course, there are guidelines when writing a property agent review. In line with promoting a safe online environment, PropertyGuru does moderate our agent reviews. So what can you do to ensure your agent review is successfully published?
In general, you should use respectful language. That means not using profanity, making threats, using violent references, or leaving sexual, prejudiced, aggressive or hateful sentiments. We understand that you may have had an unpleasant experience with a particular agent, but you can still be polite!
When leaving your review, do ensure you are presenting your first-hand encounter with the agent only. And try as much as possible to present a fair, balanced view of your experience. Ultimately, the purpose of the review is to help other property seekers in their property journey – keep your review focused on the facts!
Do You Need A Property Agent?
Ultimately, the answer to whether or not you need a property agent depends on your personal preference.
Typically, almost all property sellers and landlords will hire an agent. Otherwise, it would be quite challenging to find buyers and tenants and coordinate with them all. However, it is not compulsory to have an agent. Some property buyers and renters prefer to search for homes themselves, without a ‘buying/renting agent’. They simply contact the ‘selling/landlord agents’ representing the properties they found online and take it from there.
As you can see, having an agent can be very helpful, especially if you’re short on time, and are new or unfamiliar with the property market. All practising property agents must take and pass the Real Estate Salesperson (RES) course, which means they are certified experts in the field.
This sounds like a perfect arrangement if you can afford to pay for their service. However, as with any industry, there may be black sheep. For example, in June 2022, a property agent was sentenced to 23 weeks’ jail and a $11,000 fine for cheating the buyer and seller of a flat in order to receive double the commission.
This makes it tricky because buying and selling a property are major transactions, often involving six- to seven-figure sums. As such, the most important criteria for hiring an agent are often trustworthiness and reliability. With our Agent Ratings and Reviews feature, we hope to solve this problem by tapping on honest feedback from objective consumers like you.
Start searching for a property agent or leave a rating and review now!
For more property news, content and resources, check out PropertyGuru’s guides section.
Looking for a new home? Head to PropertyGuru to browse the top properties for sale in Singapore.
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