Yahoo Finance Marina Bay Sands introduces mobile check-in and digital keycards for guests
This is part of the transformation plan to elevate the end-to-end digital experience across all touchpoints of the guest journey.
Hotel guests of the Marina Bay Sands can now use the hotel’s mobile app to check in and gain access to hotel lifts and their rooms.
Upon making a reservation with the hotel, guests can use the Marina Bay Sands mobile app to log in with a membership ID and carry out four simple steps to complete the check-in process. This includes scanning a government-issued identity document, taking a selfie photo to verify identity via facial recognition technology, confirming personal details, and activating digital keys for room and lift access upon arrival at the hotel.
Besides that, guests can use the mobile app to request in-room amenities and order in-room dining. They can also verify their room bill and check out without having to queue at the lobby or drop off physical keycards.
Serving as a one-stop information portal, the app provides users with the latest happenings at the integrated resort, as well as ticketing engines, rewards programmes, parking redemptions, and more.
Users can look forward to even more enhancements in the pipeline, including in-app capabilities to retrieve and make contactless payments for valet parking, as well as view their e-tickets to attractions, among others.
“Marina Bay Sands has always embraced technology in our constant pursuit to enhance service standards and convenience for our guests. Regarded as a breakthrough for a standalone hotel of our scale in Singapore, our new mobile offerings will enable an effortless end-to-end guest experience to create new value for our customers. These innovations will also enable our Team Members to take on higher-value tasks such as rendering more personal service to our guests,” says Paul Town, chief operating officer of Marina Bay Sands.
He continues: “Our aim is to not only transform the conventional check-in experience but to also allow guests to truly maximise their time and start discovering the property from the moment they arrive. We have big plans for our digital offerings and are investing heavily to enhance the overall customer journey across even more touchpoints,”
According to the integrated resort, these new developments represent an extension of its tech-enabled journey, which includes the pioneering of industry-first RFID-enabled express check-out boxes to optimise room inventory and minimise waiting time for guests checking in. This innovation, which incorporates robotic process automation, was shared later for adoption across Las Vegas Sands’ other properties.
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