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ComfortDelGro and Gojek announce cross-dispatch model partnership

Felicia Tan
·2-min read

The first phase of the partnership will start on April 29.

ComfortDelGro Taxi and Gojek Singapore announced the official launch of their partnership. The announcement comes after both parties said that they were going to “jointly explore ways” to address key issues that were affecting the point-to-point transport industry on Nov 28, 2022.

On April 23, both parties announced the introduction of a cross-dispatch model, which will see jobs from either platform that are not taken up being sent to the other platform. The first phase of the partnership, where unfulfilled Gojek rides booked via the GoCar service will be fulfilled by ComfortDelGro C52 drivers, will start on April 29. The second phase, where Gojek drivers get to fulfill uncatered ComfortDelGro riders will be rolled out “in the near future”.

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“The launch of our partnership with ComfortDelGro marks a huge milestone for both companies. The welfare and overall income sustainability of drivers is our top priority, and with this partnership, drivers will be able to see higher demand and improved earnings, while commuters can look forward to greater availability of rides with shorter waiting times, making this partnership a win for everyone,” says Lien Choong Luen, general manager at Gojek Singapore. “We look forward to working closely with ComfortDelGro to provide better value in the point-to-point industry.”

“Taxis remain a key component of our public transport infrastructure. By combining our fleets in a cross-dispatch model, ComfortDelGro’s two-shift taxi system will help ensure more availability and shorter waiting times during non-peak hours. At the same time, this partnership will also reduce waiting times and increase ride availability for passengers, a win-win for all. Partnerships of this nature strengthen the whole ecosystem and also make the point-to-point industry a more attractive option for vocational license holders,” adds Jackson Chia, CEO of ComfortDelGro’s private mobility group.

As at 9.44am, shares in ComfortDelGro are trading 1 cent higher or 0.68% up at $1.49.

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