The UK communications regulator has launched an investigation into whether telecoms companies were upfront with customers about in-contract price increases following complaints over a lack of transparency. Ofcom will examine if mobile and broadband service providers made customers who signed a deal with the company between March 2021 and June 2022 sufficiently aware of changes to their pricing terms. UK inflation hit a 41-year high of 11.1 per cent in October.
Critics say telecoms firms such as BT – which made £1.9bn profit last year – can afford to keep customers on benefits connected
However much the telecoms company talks itself up it isn’t doing enough to rescue the share price