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StarHub starts offering SmartSupport Basic phone protection packages
Replaces phones at cheaper monthly fees.
StarHub announced that customers who purchase a new phone (selected models) when they sign up for or renew their StarHub Mobile post-paid plan, can subscribe to SmartSupport Basic from as low as $6 per month.
SmartSupport Basic offers the device swop/ replacement service at a lower price point. Basic users can upgrade anytime to SmartSupport Plus and enjoy a suite of additional benefits by topping up $2 per month.
"SmartSupport is essentially a lifebuoy for phones, offering StarHub Mobile customers complete peace-of-mind," said StarHub.
SmartSupport Basic replaces an enrolled phone as soon as four hours within Singapore. The service is also available if the customer is overseas. It also provides for 2 service request within a 12-month period commencing from the first request. Replacement will cost a small fee.
Those who upgrade to SmartSupport Plus for additional monthly fees will unlock additional benefits including a dedicated hotline for users to seek remote technical help. SmartSupport Plus users also gain access to the SmartSupport app and web portal, which provides secure cloud-based phone data backup and recovery service, remote lock and/or wipe and a mobile anti-virus scanner.
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