Zoom CEO on future growth plans

In a new interview with Yahoo Finance's Andy Serwer, Zoom CEO Eric Yuan, discussed his growth plans for the company following a record year.

Video transcript

ANDY SERWER: This has been an overnight success 10 years in the making, and of course your company has just zoomed into the popular culture and our zeitgeist over the past year. What surprised you the most about your company's success?

ERIC YUAN: Yeah, thank you, Andy. I think what has surprised me most is that Zoom was built to sell for enterprise customers. We never thought about so many consumer-driven new use cases. Like a Zoom wedding ceremony, K-12 school kids, leveraging Zoom for online learning. I think those kind of new use cases surprised us most.

ANDY SERWER: Of course, everyone wonders, can you keep up this amazing success you've had so far. And last year the stock hit $550. It's now a $280, so coming back down to Earth a little bit. But how do you keep the trajectory going forward?

ERIC YUAN: I think the way for us to look at it gross, I think we got to look at everything from a customer perspective, right? We got to keep improving our business, keep innovating, and make sure soliciting feedback. Do all we can to truly care about our customers to deliver happiness to them.

Also, as the CEO of a company, my number one important is to make sure Zoomies-- our employees-- they are very happy. By doing that I think we'll be OK. So, meaning there are so many great opportunities ahead of us. Literally we just started. Video communication is going to change the way for us to work, to learn, to play. I think a huge opportunity is ahead of us.

ANDY SERWER: Yeah, let's drill down into some of those potential opportunities, Eric. What ways can the company grow besides just the core video conferencing?

ERIC YUAN: It's a good question. I think of when we started, you know, our focus was on video communication, which is to focus on our next generation of cloud-based video conferencing company. However, over the past several years, you know, we're adding more and more new services like a video cloud-based phone system, Zoom webinar, Zoom chat, Zoom events.

Recently, last year, we launched, also on Zoom, Zoom apps. And also a lot of new opportunities. Like last month we announced the Zoom Video Engagement Center, which is a foundation to our future contact center offering. I think ultimately we would like to offer a full UC platform, not only just for video conferencing, and huge opportunities when it comes to a full UC stack.