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The 4 keys to success during COVID-19: Heineken USA CEO

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Heineken USA CEO Maggie Timoney joins 'Influencers with Andy Serwer' to discuss the pandemic and its impact on the beer business.

Video transcript

ANDY SERWER: Where do things stand now, though, Maggie, that we're sort of getting back to normal a little bit? You know, bars and restaurants are open. How do you think about the outlook as that's going on, and in some ways in the US, but not in others?

MAGGIE TIMONEY: You know, I think we're confident in the outlook. We have to stay ahead of the consumer in the US, all suppliers, number one. Number two, on premise is opening up, but it hasn't come back, obviously, to where it was, because a lot of these businesses could not make it. And number three, I think, fostering connections with our own employees, physical connections is really, really important, so long as you can do it safely.

And number four, there's a pandemic but you still have a business to run. So, how do you balance the people agenda, your innovation agenda, and your core business agenda while meeting the needs of delivering the revenue and the profits, and also meeting the needs of your own employees who want to feel safe, who want to work for a company that cares about them, but who is also successful. So, it's a melting pot of putting all those things together, and it's not or. You have to do it all.

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