UOB’s Susan Hwee to become new head of group retail, Lawrence Goh appointed as new head of group tech and operations

Felicia Tan
2-min read

Outgoing head of group retail, Eddie Khoo will become senior advisor to UOB Vietnam.

United Overseas Bank (UOB) has been changes to its management team.

On July 24, the bank announced that Susan Hwee will succeed Eddie Khoo as the head of group retail. Hwee will take over the role officially on Sept 1.

Khoo will retire from his role and become the senior advisor to UOB Vietnam upon his retirement.

Lawrence Goh will become the new head of group technology and operations, taking over from Hwee’s existing role. He will also be appointed to the role effective from Sept 1.

Hwee is a veteran in the industry with over 35 years of experience in technology and banking. She joined UOB in 2001 and spearheads initiatives to transform the bank’s digital and data architecture in her role as head of group technology and operations. Hwee also oversaw the systems and operational integration of UOB’s various acquisitions across Asean including the Citi acquisitions.

In her new role as the head of group retail, Hwee will drive efforts to strengthen UOB’s consumer banking franchise across the region.

Goh, who is the current chief operating officer (COO) for group technology and operations and the head of group infrastructure platform services, oversees the strategic direction and day-to-day operations of UOB’s infrastructure and platform services across its network of 19 countries.

In its statement, UOB noted Khoo’s pivotal role in growing the bank’s group retail business to its regional franchise with a customer base of over eight million.

“With an expanded network in Asean, the bank grew from strength to strength, making headlines with notable partnerships offering unparalleled deals for its customers, reinforcing UOB’s leadership position in the cards space across the region, for both issuance and billings,” says the bank.

“This management refresh is part of our ongoing efforts to strengthen UOB’s capabilities to serve our enlarged customer base across the region,” says Wee Ee Cheong, deputy chairman and CEO of UOB.

“With rapid digitalisation in our key markets, Susan’s experience is crucial to drive digital engagement strategies and uplift customer experience to better-serve their needs and preferences. Lawrence, as a seasoned IT leader, will continue to drive innovation and lead our technology transformation in our new phase of growth,” he adds. “Eddie has made invaluable contributions to our retail banking business. In his new role, he will continue to support our team to realise the potential of our retail franchise in Vietnam.”

Shares in UOB closed 2 cents higher or 0.06% up at $32.88 on July 24.

See Also: