By Anurag Kotoky and Nurin Sofia
(Bloomberg) —As border curbs and mandatory quarantines fall away, a fresh challenge is emerging for global aviation — rehiring staff fast enough to cope with a rebound in air travel that is already straining the industry.
Singapore, which has flung open its borders again, is hosting a two-day job fair through May 28 targeting everyone from graduates to mid-career professionals and former aviation workers who quit during the Covid crisis. Over 6,600 jobs are available at the country’s airport, often voted the world’s best.
The task is to lure people to work in an industry that’s been decimated by the virus. Job losses and pay cuts hit aviation workers hard, and many have taken up other, less volatile careers. That’s resulted in a lack of manpower to properly handle the recovery. Sydney Airport has struggled with queues and flight disruptions, while staff shortages at London’s Heathrow Airport hurt the earnings of British Airways Plc parent IAG SA.
The country’s flag carrier, Singapore Airlines, is also ramping up its workforce as travel to one of Asia’s largest aviation hubs rebounds. The airline plans to hire about 2,000 cabin crew by March 2023, Straits Times reported, citing Chief Executive Officer Goh Choon Phong.
“People may be thinking twice about returning to such a cyclical industry, especially with economic growth concerns on the horizon,” said Jason Sum, an analyst at DBS Bank Ltd.
Hong Kong’s Cathay Pacific Airways Ltd., which saw its workforce shrink 37% from a 2019 high to the end of 2021, sent out emails to hundreds of former cabin crew to gauge their interest in rejoining the company, according to a person familiar with the matter. It’s an uphill task for a carrier hit harder than most due to Hong Kong’s travel restrictions.
In its recently released 2021 sustainability report, Cathay said the number of permanent employees voluntarily leaving jumped to a record high of 17%. Two-fifths of all departures were aged under 30, a sign that younger people may have concluded that aviation isn’t a viable career.
In the US, which reopened quicker than Asia, thousands of flights were canceled by Southwest Airlines Co. and American Airlines Group Inc. last year partly due to crew issues. Dutch airline KLM capped the sale of flights from its Amsterdam Schiphol hub due to an acute shortage of airport security staff.
Airline passengers, having been starved of travel options for so long, are getting frustrated as the impact of staffing shortages becomes clear. According to SITA Baggage IT Insights, airlines mishandled 24% more bags in 2021 than in 2020, as international and long-haul flights resumed. In India, 79% of customers said service and the behavior of airline staff has deteriorated sharply since Covid, a survey undertaken for Bloomberg News shows.
Hiring at Singapore’s Changi Airport will be focused on front-line passenger-service positions, cargo, retail and cleaning, the airport operator said. Before Covid, air transport and spending by foreign tourists arriving in Singapore by air contributed 11.8% to the local economy and supported 375,000 jobs, according to the International Air Transport Association.
A wide range of companies are looking for talent at the job fair, including Pratt & Whitney Engine Services Inc., duty-free operator Lotte Travel Retail Singapore and ground-handling and caterer SATS Ltd. There are openings for service staff at check-in rows, food inspectors and emergency services, according to Changi Airport.
Friday afternoon, at least 500 job seekers — including teenagers in school uniform — roamed the conference hall in the middle of Singapore’s business district, speaking with potential employers. They had the option of expressing interest to apply for a particular company, and then immediately go for interviews in tiny stalls. In an adjacent makeshift hall, experienced aviation employees gave speeches about their jobs.
Chandelle Chong, 25, who is interning with Dnata, Emirates Group’s aviation services arm, was looking for opportunities at United Parcel Services Inc., Singapore Airlines Ltd.’s budget carrier Scoot and France’s Safran SA. In her final year of studying air-transport management, Chong is upbeat.
“I’m interning at Dnata, so we see the progress first hand and the industry is booming again,” she said. “We are more optimistic. We have been seeing potential.”
Dnata is looking to hire at least 300 staff in the second half of the year, according to Michelle Woon, a human resources manager with the company.
Work has resumed work on Terminal 5 at Singapore’s Changi Airport after being halted two years ago, while there are also plans to reopen Terminal 2 this weekend. Passenger traffic at the airport has returned to close to 50% of pre-Covid levels from less than 20% in mid-March.
“More flights and passengers mean more airport staff are needed to support this growth,” Changi said in a statement. “Airport partners are offering market competitive salaries, incentives, and better career prospects.”
Among them, SATS was offering a S$5,000 joining bonus for baggage handling and catering jobs that pay a maximum of S$3,000 a month.
—With assistance from Danny Lee.
© 2022 Bloomberg L.P.