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Three in five workers in Singapore use generative AI at work: survey

Doing so has helped enhance workers’ productivity and improve their work-life balance, according to UiPath’s survey.

Sixty per cent of employees in Singapore are using generative AI at work to be more productive, with 42% saying that doing so has saved them at least 10 hours on tasks. This allows them to spend more time on creative tasks (53%) and with their family (49%), as well as end their work day earlier (45%).

Respondents mostly used generative AI to draft communications (44%), summarise long-form content (34%) and brainstorm (34%).

The study by enterprise AI and automation company UiPath also found that Singaporean workers believe generative AI tools can drive greater business value. Nearly half (58%) think those tools have the context needed from their business's own data to support business processes and drive value.


However, they are concerned about security risks (38%), inaccurate output (34%) and compliance risks (31%) when using generative AI. They also experience a lack of direction around company policy on the use of generative AI tools, with 42% indicating that their company has not offered any training or guidelines on how to use the technology.

“To realise Singapore’s ambition to become a global AI hub through the National AI Strategy 2.0, wide adoption of technologies like generative AI and business automation will be critical to sustaining its competitive advantage in a digital economy. For businesses that haven’t been able to turn AI potential into results, automation is a crucial piece of the puzzle that makes AI actionable. To inculcate a more fulfilled workforce, initiatives to plug skill gaps, foster greater trust in AI, as well as strategic private-public partnerships will be key to help workers embrace digital transformation in the age of AI,” says Jess O’Reilly, area vice president for Asia at UiPath.

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