Strategic Growth Enhances Digital CX Solutions for Enterprise Clients

FT. LAUDERDALE, Fla., November 20, 2024--(BUSINESS WIRE)--iQor, an award-winning business process outsourcing (BPO) customer experience solutions provider, today announced its continued expansion in India. The company’s second facility in Noida underscores iQor's commitment to operational excellence and customer experience (CX) innovation. Located in the National Capital Region (NCR), the new 65,000-square-foot campus in Embassy Galaxy Business Park is poised to support iQor’s expanding operations across global markets with an additional 1,500 in-office and remote employees.

"Our new Noida campus represents iQor’s commitment to continued expansion in India, positioning us to harness the region’s exceptional talent and leverage advanced technology to drive meaningful impact for our clients. It reinforces our team’s focus on delivering forward-thinking solutions that fuel business growth and elevate the customer experience," said iQor India Country Lead Maneet Sehgal.

Noida was selected for its dynamic blend of high-tech innovation, sustainability, and a bilingual, well-educated, and digitally skilled workforce. With a talent pool exceeding 30 million people, the city offers unmatched opportunities supported by political and economic stability. Home to prestigious colleges and universities, Noida also boasts a reliable power network, robust transportation infrastructure, and consistently stable weather—creating a winning environment for business growth and success.

"We’re committed to expanding our footprint in India and elevating our ability to serve clients worldwide," said iQor President and CEO Chris Crowley. "Our investment in Noida reflects our strategic growth and geodiversity along with our commitment to creating a supportive, forward-thinking environment for our employees."

iQor India offers a comprehensive range of services, from customer care and onboarding to sophisticated back office functions, including revenue management and dispute resolution. With a presence in over 10 countries, iQor is committed to innovation, sustainability, and workforce excellence. For more information, visit iQor.com.

About iQor

iQor is an award-winning business process outsourcing (BPO) solutions provider with 40,000 employees across 10 countries, dedicated to delivering exceptional omnichannel customer experiences for brands worldwide. Leveraging advanced AI-driven innovations through our Symphony [AI]™ ecosystem, we ensure seamless communication, compliance, and operational excellence. Our custom CX solutions and value-driven culture empower brands to win and retain customers by meeting the growing demand for scalable digital services. As a trusted partner across industries, we offer strategic thought leadership, competitive pricing, high-performing teams, and attractive global geographies to deliver unmatched value. Discover more at iQor.com.