The acquisition of San Francisco-based Inference Solutions could roughly double the company’s total addressable market.
The dual drivers of enterprise transitions to cloud and digitization have been “turbo-charged” by COVID-19.
Some of the changes due to COVID-19 are a permanent feature of the business landscape going forward: “[T]his is a labor shift from in-person to contact center. And I don’t think that’s going to go back.”
In a far-ranging interview with the CEO we discussed the future of the business, the impact of COVID-19, the impact of the innovation surrounding Alexa and Google Assistant, and all of technology.
Alicia Newman, Director Client Services
Capital Market Laboratories