SINGAPORE — Three town councils were handed lower ratings for their performance in managing overdue Service & Conservancy Charges (S&CC) in the latest Ministry of National Development (MND) annual report.
The Town Council Management Report (TCMR) for FY2021, which covers April 2021 to March 2022, showed that Chua Chu Kang, Jurong-Clementi and Sengkang town councils received "amber" ratings, according to the reported released Wednesday (29 June).
This is because these three town councils had 40 per cent to less than 60 per cent of the monthly collectible S&CC overdue, or had between four and less than six in 100 households that owed payment for three months or more.
Assessments ratings are given using three colour bands — green, amber and red (from best to worse).
In contrast, the 14 remaining town councils that were banded “green” had less than 40 per cent of the town’s monthly S&CC overdue, and less than four in 100 households in arrears for three months or more.
Apart from management of S&CC payments, the operational report also assessed all 17 town councils on three other aspects: estate cleanliness, estate maintenance, and lift performance.
All 17 town councils scored “green” for these three aspects.
Cleanliness and maintenance
For estate cleanliness and estate maintenance, the Housing Development Board made fewer than four counts of cleanliness and maintenance observations per block on average, during its inspection of the estate.
Town cleanliness is rated based on observations such as presence of stain, litter, bulky refuse and graffiti, while town maintenance is judged based on whether there are obstructions in common areas, unauthorised fixtures and damaged pipes or walls, amongst other considerations.
For lift performance, all the town councils scored "green" as there were fewer than two lift faults per 10 lifts each month, and less than an hour of downtime per lift each month. Lift faults were measured by the tele-monitoring system.
This was the first report since the COVID-19 pandemic after a previous report for the April 2020 to March 2021 period was suspended due to the electoral boundary chances following the 2020 General Election and the circuit breaker period.
According to MND, the performance of the town councils for this latest report has improved compared to FY2019 where three different town councils were marked for “amber” scores across estate maintenance and S&CC arrears management.
The corporate governance indicator is absent from the latest operational report as it will be released under the TCMR Governance Report in November or December.
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