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Why LivePerson Stock Crumbled 21% in February

Rich Duprey, The Motley Fool
·2-min read
Why LivePerson Stock Crumbled 21% in February

Shares of LivePerson (NASDAQ: LPSN) fell 21.4% in February, according to data from S&P Global Market Intelligence, despite receiving a major boost to kick off the month on its announcement it was upgrading its customer engagement platform software to include generative artificial intelligence (AI) capabilities. LivePerson said it would be including "generative capabilities" from OpenAI while enhancing its enterprise tools to allow companies to use generative AI models like ChatGPT to better engage with their customers. The declaration sent LivePerson's stock soaring more than 20% higher, but it began falling the very next day and kept on tumbling throughout the month.

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