My aunt, now 88, who keeps records of everything, spoke to a named BT employee on the phone in April 2013.
It was suggested that she buy a Graphite 2500 telephone for £45. It was then mooted that she could pay for it in six quarterly instalments which would be completed in October 2014.
Several months ago, while reviewing her bills, I discovered that the quarterly payment was still being charged two years after the completion of the contract.
We immediately cancelled the charge, but BT refused to repay the overpayments of nearly £60. This is a significant sum for my aunt, who lives alone and survives on a small pension. BT stated that the quarterly payments were due until such time as the subscriber requested to stop them.
I have phoned BT on numerous occasions only to be put on hold and then kept waiting for more than 30 minutes until the line goes dead.
My aunt wrote a comprehensive letter six months ago to BT but received no reply.
There is certainly a lot ofRead More »from 'Why have I paid £100 for a £45 phone from BT?'