To draw more interest from guests, local hotels are working to improve their products and services via new technologies and upgrades.
First opened in 1985, the Sheraton Towers (pictured) is setting aside S$20 million for renovation works to redesign its 412 guest rooms and overhaul its facade. The rooms will get new 40-inch LED televisions while energy-saving LED lights will be installed in the corridors.
The 256-room Elizabeth Hotel by Far East Hospitality has spent S$3.5 million in refurbishing for its 100 executive rooms, adding modern touches such as rain-showers in the bathrooms and LED high-definition televisions for all rooms.
Over at Mandarin Orchard hotel, an in-room Internet protocol television (IPTV) system was recently installed to its 1,051 rooms. Aside from the television network, the system also provides access to services like concierge as well as dining and express check-out.
Christoph Szymanski, Manager at Mandarin Orchard, said "the implementation of our integrated IPTV solution not only adds value to the experience, it also increases the productivity levels of our staff - according us more resources to focus on other areas crucial to our ability to consistently deliver product and service excellence."
The Park Hotel Group also offers interesting packages that include express check-in and check-out, high-speed Internet access, free local calls and laundry services and use of meeting rooms.
Meanwhile, the local hotel industry posted a healthy average room rate (ARR) of S$245 last year, equal to a 13 percent boost. Average occupancy rates (AOR) were also solid at 86 percent. Related Stories:
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